We want every customer to be completely satisfied with their KwikRink Synthetic Ice products. If for any reason you are not fully happy with your purchase, we offer a 30-day return policy from the date of delivery.
Notify us within 30 days of receiving your order by contacting our customer service team to initiate the return process.
Products must be returned in their original condition and unused.
Once your returned item is received and inspected, we will process your refund to the original payment method.
Please allow up to 10 business days for the refund to be reflected in account.
Shipping costs are non-refundable.
For custom or special order products (if applicable), return eligibility may vary; please contact us for details.
If you wish to exchange a product, please contact us for instructions.
Due to the nature of synthetic ice panels, products that show signs of installation, usage, or damage caused by improper handling cannot be accepted for return.
At KwikRink, we are committed to your satisfaction and are happy to assist with any questions about our return process.